Shipping & Returns
We can send your order anywhere within New Zealand. All our items are Warehouse packed for safe delivery. We ship all products by Track & Trace courier unless otherwise directed. This usually takes between 1 to 5 working days depending on the delivery service in the destination area.
As of 6th September 2016 we no longer ship to Great Barrier Island
We normally ship our products within three business days unless requested otherwise. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect or undeliverable address.
If an order has been dispatched by courier and is not received or if an item is received and it is either damaged or faulty, a return claim MUST be filed with Lamps Direct within 3 days from date of receipt of goods.
Email details of your claim to firstname.lastname@example.org
The following options will then be made available:
1. Replacement: If possible, a replacement will be sent, subject to availability.
2. Credit: If no replacement is available, a credit will be offered to the full amount of the purchase price. Credits will be refunded to your nominated bank account.
RETURNS ONLY ACCEPTED DUE TO A CHANGE OF MIND WITHIN 14 DAYS FROM RECEIPT OF GOODS, SO PLEASE CHOOSE CAREFULLY
Items that are available for return due to change of mind outside of this time will incur up to 25% restocking fee, please contact us for details.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be applied to your nominated bank account.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Unless organised with The Lighting Centre, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.